VipNet Client - No connection error. VipNet Client - Error no connection Copying ViPNet CSP key

What to do if, when sending a report to the Pension Fund, the error “the message is not encrypted or the message format is corrupted” appears. The instructions explain how to solve this problem and send a report to the Pension Fund.

Reasons for the error

Most often, this error occurs when the report encryption program (crypto provider) ViPNet CSP stops working at the user’s workplace.

Possible causes of failure:

1. Updating the operating system to a new version
2. Installing another crypto provider (CryptoPro CSP or CIPF Verba)

If you installed another crypto provider, uninstall both encryption programs and install one. But standard uninstallation and reinstallation in most cases does not solve the problem, so clean the registry and other “traces” of the program on the computer.

So, to solve the problem you need:

1. Completely remove the program
2. Reinstall the CIPF program on your computer

You can clear data manually, but this requires experience with the registry editor and the ability to find all user settings in hidden folders. The easiest way to clean the registry is using programs.

In the instructions we discuss how to clean the registry with the program. Reg Organizer.

Don't skip the steps in the instructions. Follow a clear order of actions. If the action in the instructions does not match what is happening at your workplace, contact technical support.

Step-by-step instructions on how to solve the error of sending a report to the Pension Fund

Complete removal of the CIPF program

Step 1. Protect electronic signatures in the registry from deletion

According to the instructions, we will remove all traces of the ViPNet CSP encryption program, so protect yourself from accidentally deleting valid electronic signatures. To do this, copy them to another folder manually or via ViPNet CSP.

Copying a key manually

1. Open the folder with the electronic signature. By default, electronic signatures are recorded at: C:\Users\*Username*\AppData\Local\Infotecs\Containers.
2. Copy the electronic keys to another folder. The only condition is that the folder should not contain the names “Infotecs” and “Contaiters”. Otherwise, Reg Organizer will delete them.

If electronic signatures are stored in another folder, and you do not know which one, copy the signatures using standard ViPNet CSP tools.

Copying a ViPNet CSP key

1. Open VipNet program
2. Open the electronic signature for copying
3. Select a location to copy the electronic signature
4. Copy the electronic signature

View detailed instructions “How to copy an electronic signature using the ViPNet CSP program».

After copying all the keys, proceed to the next step - downloading the Reg Organizer program.

Step 2: Download Reg Organizer

Find the Reg Organizer program and click on the button "Download".

Rice. 1. Download the Reg Organizer program

A window will open with the program automatically loading. To start the download, click on the button "Save file".

After downloading the program, install it.

Step 2. Install the program

Launch the downloaded distribution and the Reg Organizer Installation Wizard will open. Click "Further" to start installation.

Rice. 4. Program Installation Wizard

Accept the terms of the software license agreement, click "Further".

Rice. 5. License agreement

In the next window, select the installation folders and click "Further".

Rice. 6. Selecting the installation folder

The files will begin copying and unpacking. Wait for the processes to complete.

Rice. 7. Copying and unpacking files

Complete the installation with "Complete". Do not uncheck the box "Launch Reg Organizer".

Rice. 8. Completing the installation

Once completed, Reg Organizer will open automatically.

Step 3. Remove ViPNet CSP using Reg Organizer

On the left side of the Reg Organizer window, select "Remove programs".

Rice. 9. Uninstalling a program

In chapter "Remove programs" Start typing the name of the ViPNet CSP program to filter out unnecessary programs from the list.

Select the ViPNet CSP program with the cursor and click the button on the panel "Uninstall a program".

The system will ask you to select options to change components. Select an item "Remove all components" and press "Continue".

Rice. 10. Selecting options for changing components

The standard program uninstallation will start. Click on the button "Delete".

Rice. 11. Product removal

Wait for the removal to complete, click "Close".

If removal using the standard mechanism fails, do not worry, this is only removal using the standard method. Next, the system will forcefully remove all its components.

Rice. 12. Complete removal

After the standard removal method, the system will prompt you to reboot the system. Opt out by clicking the button "No".

Rice. 13. Refusal to reboot

After standard uninstallation, Reg Organizer will offer to find traces of the deleted program. Click "Find" to start searching.

Rice. 14. Search for traces of the program

Reg Organizer will detect traces of VipNet and offer to remove them. Click on the button "Delete".

Rice. 15. Removing traces of VipNet CSP

Click the button "Ready" to complete the removal.

Rice. 16. Completing the complete removal of the program

Now all that remains is to clear the operating system registry from the VipNet CSP program

Step 4. Clean up your operating system registry using Reg Organizer

To clean the registry, on the left side of the Reg Organizer window, select "Registry Editor".

In the open editor window, look for traces of the program in the registry. To do this, enter in the search infotecs and press the button "To start searching".

Rice. 17. Registry Editor

After completing the data search, click the button "Mark all" And "Delete entries".

Wait for the deletion to complete and repeat the same steps with the search entry vipnet.

At this stage, records about the ViPNet CSP encryption program are completely removed from the system. As a final step, restart your computer and you can begin installing the ViPNet CSP crypto provider program.

Reinstalling the program on your computer

Step 1. Download ViPNet CSP encryption tool

Rice. 19. Version selection

In the next window, select a product "ViPNet CSP".

Rice. 20. Product selection

On the next page, select the distribution version to download.

If you have Windows 10, in the section "Beta versions" Only version 4.2 distribution is available.

If the operating system is lower than Windows 10, in the section "Free Products" We recommend choosing version 4.0 distribution.

Rice. 21. ViPNet CSP versions

To download the distribution, please provide contact information: Full name. and email. Agree to the terms of the EULA and enter the characters from the image. Click the button "Send request".

Rice. 22. Application for downloading the distribution kit

Rice. 23. Letter from webmaster

Step 2. Install the program

Open the downloaded archive and run the installation file. The ViPNet CSP installation wizard will open.

Rice. 25. License agreement

Place the cursor on the item "I accept this agreement" and press "Continue".

In the next window, click on the button "Install Now".

Rice. 26. Installing ViPNet CSP

Wait for the program installation to complete. Upon completion, the system will prompt you to complete the installation, click on the button "Close".

Rice. 27. Completing the installation

Step 3: Restart your computer

After closing the installation window, the system will prompt you to restart your computer. Restart your computer.

After restarting the computer, launch the ViPNet CSP program from the desktop shortcut.

Step 4: Register the program

After restarting the computer, the ViPNet CSP program will offer to register it officially, otherwise it will work in demo mode for 14 days.

If the ViPNet CSP version is 4.2 – item “Launch ViPNet CSP”, and then close the program window. And forward the report to the Pension Fund.

If you have installed ViPNet CSP 4.0, select “Register ViPNet CSP” and press "Further".

Rice. 28. Program registration

In the next window, select registration “Via the Internet (online)” and then click "Further".

Rice. 29. Method of requesting registration

In the next window, be sure to indicate your email and serial number (indicated in the letter). The remaining fields are optional.

Rice. 30. Registration data

The system will register the product and notify you about it. Click "Ready" to complete.

Rice. 31. Completing registration

Now re-send the report to the Pension Fund.

If the problem cannot be resolved, contact technical support.

Although the version is already outdated, it Many people use it and naturally encounter problems. To begin with, what is this program for - to communicate with another computer via the Internet, both over a local network and, of course, with data protection. And since data protection is ensured, then this program must be installed wisely (we are not installing a browser), where any little thing leads to the impossibility of installation or setting up a connection.

It happens that yesterday they worked fine, but today nothing works.
The first thing we need to remember is, didn’t we install what we did yesterday? There are cases of installing other programs that interfere with those already installed - in this case, the option with de installation (removing) a recently installed program, or rolling back the system to an earlier state where the program was already running.

It was a retreat. Now let’s look at the problem that came our way with the error diagnosis “unauthorized modified files detected”. Searching for this error on the Internet(THE HINT THAT HELPED US) They found out that with a 90% probability there was a light surge or they didn’t wait for the work to complete - they turned off the computer.
It was possible to revive it simply by taking the archive or initial configuration files into the folder C:\Program Files\InfoTeCS\ViPNet Client\log\data\ses of the ses.cfg file and, in addition, all the contents in the folder. Hallelujah it worked. We recommend making a copy of the resuscitation program for the future.

But this turned out to be not enough. Mistake " Unauthorized modified files detected "we fixed it, but there was no connection with the VIPnet, we had to work hard, Honestly speaking decently. The fact is that we knew about the strict requirement in VipNet that the computer correspond to the current time; naturally, the local time and the computer time were checked almost second by second.
The support service recommended reinstalling the program (Uninstall, delete the folder with Program Files, reboot, install again) - STANDARD EXCUSE ALL WILL BE UNSTOPped. Also not our case. And the second time, a more adequate specialist came across the service - he was not lazy and checked our connection and stated that the TIME ZONE was INCORRECT.

By the way, this is a fairly common problem - and the solution is simple in the settings windows set the correct time, remove the transition to winter time and back, disable synchronization with time.windows.com. We check our region by time.

Very often people come to our page with a question - vipnet is not included, it’s an error

Several solutions. Firstly, when re-installing, the VIPnet client folder with C:\Program files (x86) must be deleted, you can clean the computer from debris using Ccleaner or other utilities, reboot and re-install.

This might also help- in the VipNet Client Monitor launch window, select “Settings” and perform “Primary initialization”, wait for the automatic installation to continue. If nothing happens, look in the "Temp" directory for a file like abn_xxxx.dst. If the file is not detected, then all contents are deleted.

The third option can also help, but not in all cases, but it’s worth trying to start with it. This is a system rollback (restoring to a system save point) to the moment when the system was working correctly.

The previous version of ViPNet was uninstalled incorrectly

1. Click on Start -> Run (or on the keyboard Win + R)
2. In the window that appears, enter regedit.exe and click on OK
3. Open folder HKEY_LOCAL_MACHINE\Software\InfoTecs\Setup\Products
   1. If there is a folder in it Infotecs-Client, rename it to -Infotecs-Client(put first -)
4. Open folder HKEY_LOCAL_MACHINE\Software\Wow6432Node\InfoTecs\Setup\Products(if there is)
   1. If there is a folder in it Infotecs-Client, rename it to -Infotecs-Client(put first -)
5. Install ViPNet

Not enough space on drive C

Drive C: must have at least 10 GB of free space. Delete (transfer) unnecessary files from this disk and reinstall ViPNet in the updater.

Windows Firewall service is disabled

At the same time, in the log C:\ProgramData\InfoTeCS\InstallerData\ViPNet Client\Logs\Setup.msi_XXX you can see a line like

Failed to start service MpsSvc. Error code = 1058, (0x422) - The specified service cannot be started because it is disabled or all devices associated with it are disabled.

1. Open Start -> Control Panel -> (check that the view at the top right is “Small icons” or “Large icons”) -> Administration
2. Run Services
3. Find the Windows Firewall service. Double click on it and go to properties.
4. In the Properties window, make sure the Startup Type is not Disabled. If it is set to "Disabled", select the "Automatic" option and click on OK.
5. Try reinstalling ViPNet

Problems with antivirus software

Turn off the antivirus completely and try installing ViPNet again; you may need to remove the antivirus.

OS updates missing

Works only on licensed Windows!

Install all the latest OS updates

Problems with installing the ViPNet driver (something, most likely the driver, is blocking changes to one registry branch)

Also this problem (0x80070005) can be seen in the log C:\ProgramData\InfoTeCS\InstallerData\DrvInstall\InstallIpLirim.log:

2017/11/17 14:59:58 - Installing component "IplirLwf"
2017/11/17 15:00:01 - INetCfgClassSetup::Install successful
2017/11/17 15:00:01 - Successfully installed, apply the changes
2017/11/17 15:00:01 - Operation failed with error 0x80070005.

ViPNet installation must be done in safe mode with network drivers loaded (solution for Windows 7):

1. Reboot and at the start of loading press F8 many times
2. Select download option Safe mode with loading network drivers
3. Boot to the desktop, ignore Secret Net errors
4. Launch the registry editor: Start - Run, specify regedit.exe and click OK
5. In the registry, find the branch on the left HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network
6. In this thread, create a section ("folder") with the name MSIServer(the path should be HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer)
7. Open this section. On the right, double-click " (Default)"
8. Enter value service and click on OK.
9. Run Start - Run All, please indicate services.msc and click on OK
10. Find the Windows Installer service, right-click and start it.
11. Run ViPNet installation again.

This problem may occur if you do not have permission to create files in the folder in which you are trying to save the *.p10 request file. Try creating a folder on your Desktop and selecting it as the destination for saving the request file.

You need to download and install a set of software from the personal account of the Federal Tax Service, in the subsection “Obtaining an electronic signature verification key certificate” of the “Profile” section, selecting the use option “The electronic signature key is stored on your workstation.” After restarting the PC, the “Generate a certificate request” button should have appeared in this section, then wait for the certificate to be issued, after which it can be installed in the PC storage.

To receive more detailed instructions, you need to contact the technical support of the nalog.ru portal.

These errors may occur if you are using an antivirus that is incompatible with ViPNet CSP, for example NOD32. To restore functionality:

1. Boot Windows into Safe Mode;
2. Run “as administrator” the file “C:\Program Files\InfoTeCS\ViPNet CSP\SafeModeUninstall.bat” for a 32-bit OS or “C:\Program Files (x86)\InfoTeCS\ViPNet CSP\SafeModeUninstall.bat” for 64 -bit.

This error indicates that it is impossible to install Microsoft Visual C++ Studio 2008 Redistributable files components. Uninstall both Microsoft Visual C++ Redistributable 2008 packages using standard Windows tools through the “Control Panel” - “Programs and Features”. Download the latest versions of the components from the Microsoft website and install them:

If the installation is unsuccessful, contact your organization's IT specialist or Microsoft technical support.

These errors occur due to incorrect operation of Microsoft Visual C++ Redistributable components.

To solve it:

1. Uninstall both Microsoft Visual C++ Redistributable 2008 packages using standard Windows tools through the “Control Panel” - “Programs and Features”;
2. Reboot.
3. Download the current version of VipNet CSP from the website, which supports operation on your OS;
4. Run the installation, select “recovery” or “start update” depending on what the installation program suggests;
5. Reboot.

Operation with non-certified antiviruses is possible, but not guaranteed. For example, for ViPNet CSP and AVAST and AVG antiviruses to work together, you must use the current version of ViPNet CSP from the section. When using ViPNet CSP together with AVAST antivirus, you must additionally disable the behavior screen.

Currently, compatibility with this antivirus is not guaranteed. If problems arise in the operation of your OS, we recommend uninstalling the current version of ViPNet CSP by loading the OS in safe mode. Before uninstalling, you must manually start the Windows Installer service. If the Windows Installer service does not start in safe mode, apply the bat file from the folder C:\Program Files (x86)\InfoTeCS\ViPNet CSP\SafeModeUninstall.bat. If you cannot enter safe mode, you must perform a system restore from the last checkpoint.

To work in the 1C program you need to install and register ViPNet CSP. Next, you need to obtain a digital signature from one of the trusted certification authorities (check with your service provider for the list of trusted certification authorities) and install the container with the certificate in ViPNet CSP. Additionally, you need to install the root certificate of the certification authority and the certificate revocation list (they can be downloaded from the website of your certification authority).

We recommend checking your signature settings in 1C. The lack of a signature may be caused by incorrect settings in 1C, for example, a different type of crypto provider is specified or the current certificate is not specified. You can get a more detailed description of the settings in 1C technical support.

The certificate must be checked for validity. If, when checking a certificate, the error “There is not enough information to verify this certificate” occurs, then this error means that the root certificate of the CA of the Federal Tax Service of Russia, issued on June 28, 2016, is missing in the Windows certificate store.
On this issue, we recommend that you contact the technical support of the Federal Tax Service of Russia to provide a new root certificate from the CA of the Federal Tax Service of Russia.
The received new root certificate from the CA of the Federal Tax Service of Russia must be installed in the Windows storage in trusted root certification authorities.

When trying to obtain a registration code via the Internet, a connection to the registration server of OJSC InfoTeKS cannot be established within 3 minutes, and a warning window appears with the warning “Failed to connect to the registration system server.”
In this case, check your firewall settings. Access to the registration server of JSC InfoTeKS () via TCP protocol, port 80 should not be blocked.

If two applets are installed on your external device, ViPNet CSP will recognize the external device corresponding to only one of these applets. Working with two applets at once is not supported. To use a specific applet in ViPNet CSP from those recorded on your token, in the main ViPNet CSP window on the “Connected devices” page, disable the use of all types of devices except the required one.
For example, if the JaCarta and JaCarta GOST applets are installed on the token, ViPNet CSP recognizes the JaCarta device by default. To use your token as a JaCarta GOST device, in the ViPNet CSP program, disable support for all types of external devices except eToken GOST/JaCarta GOST.

When you connect an external JCSD device to a computer running Windows Vista or Windows Server 2008, cryptographic operations using keys located on the device may take a long time to complete.
To speed up cryptographic operations using JCSD devices, we recommend updating your operating system.

When you try to sign a macro or create a signed Microsoft Access 2007 package, if there are no certificates available in the Electronic Signature Certificate selection window, this means that you cannot sign code. Contact your CA for a certificate that has the Code Signing attribute in the advanced key usage.

If, when you try to sign an email message, signing occurs but a certificate other than the one you selected is used, it means that the specified electronic signature certificate does not contain the certificate owner's email address or that the email address does not match the email sending address. At the same time, at the moment
When signing a message, another certificate is selected from the system storage containing the email address from which the message is sent.
To resolve the error, follow these steps:
1 Create a request for a new certificate and include a valid email address.
2 Send a certificate request to the administrator of your certification authority and wait for the request to be completed.
3 Specify the received certificate as the electronic signature certificate.

If, when you try to sign an email, you receive a message that says there are no certificates that can be used to send from this email address, you should contact a CA to obtain one. The certificate must include your email address and include the Secure Email extension in the Enhanced Key Usage (Enhanced Key) field.

If, when selecting a certificate for signing, the ViPNet CSP – “Initializing key container” window opens, this means that the private key corresponding to the selected certificate was not found. This can happen if the key container was deleted in the ViPNet CSP program. To sign a document with the selected certificate, in the ViPNet CSP – “Initializing key container” window, specify the path to the container that contains the private key corresponding to the certificate. If you do not know the location of the key container, the selected certificate cannot be used.
If you specify the path to a key container in the ViPNet CSP “Initializing a key container” window, this container will be added to the list in the “Key containers” section of the ViPNet CSP window.

If you encounter problems installing or uninstalling the program, contact technical support. When contacting, provide your employees with the program log files, which are located in the following folders:
If you are using the Windows XP or Windows Server 2003 operating system: C:\Documents and Settings\All Users\Application data\InfoTeCS\InstallerData\ViPNet CSP\Logs.
If you are using Windows Vista, Windows Server 2008 or later: C:\ProgramData\InfoTeCS\InstallerData\ViPNet CSP\Logs.

Attention! Before performing these operations, create backup copies of your key containers.

Sequencing:
1) Close ViPNet CSP.
2) Delete the files C:\ProgramData\InfoTeCS\adts.cfg and C:\ProgramData\InfoTeCS\adts.stg.
3) Delete the file C:\ProgramData\InfoTeCS\cont_info.dat
4) Reinstall the containers.

1. On the “ViPNet CSP Registration” page, select “Registration request (get registration code)” and click the “Next” button.
2. On the “Registration Request Method” page, select “Online.”
After selecting the registration method, you must fill in the required fields and click “Next”. ViPNet CSP registration will be performed automatically.

This error appears due to corruption of the csp.brg file from the %ProgramData%\InfoTeCS\ViPNet CSP directory.
To solve this problem you need:
1) Delete the csp.brg file from the %ProgramData%\InfoTeCS\ViPNet CSP directory;
2) Execute the program recovery script (Control Panel - Programs and Features - ViPNet CSP - Restore);
3) Launch the program and go through the registration procedure again using the information from the file “%ProgramData%\InfoTeCS\ViPNet CSP\reginfo.txt”, where “Serial number” is the serial number, “Registration code” is the registration code.

This version is not intended for installation on Windows 10. Currently, a beta version of VipNet CSP 4.2.948766 has been released that supports this OS.

To work together ViPNet CSP and JaCarta LT you must use a special interface module. This module was developed by the company “Aladdin-RD”
You can obtain this module by contacting the Aladdin-RD company at http://www.aladdin-rd.ru/support/.
For ViPNet CSP and JaCarta LT to work correctly, the resulting module must be added to the system directories of the operating system in accordance with its bit depth: from the win64 directory to c:\windows\syswow64, from the win32 directory to c:\windows\system32.
In the near future, this module will be included by Aladdin-RD as part of the Unified Client software.
This module will not be distributed as part of ViPNet software.