TLS connection error 0210 Sberbank business online. Error when establishing a secure connection in Mozilla Firefox. Other Possible Problems

Such a nuisance as TLS errors when working in Sberbank Business Online is a problem that every client of the service has encountered at least once.

By the way, recently remote business management has gained enormous popularity. And many Sberbank clients have already appreciated such a high convenience of this system, namely filling out payment orders without leaving the office in automatic mode, managing accounts online, no need to visit the bank, and so on. However, here, as in any other system, there are glitches and nuances. Thus, the most common problems associated with this system are TLS connection errors, which, however, can always be corrected.

TLS connection errors in Sberbank Business Online

Of course, it is impossible to foresee and describe all errors here, but let’s look at the most common ones.

Connection errors Sberbank Business Online

Error 0140 or, in other words, connection error. There may be several reasons for such an error. And one of the most common ones is simply glitches in the program.

However, even more often this problem can arise due to a digital electronic signature. This signature is analogous to a regular signature and is used then. When you need to sign and certify some documents. Therefore, the system will generate an error if the signature is outdated and no longer valid. Then the client should update it.

However, it happens that the printing period has not yet expired - then you will need to check how accurately you filled out all the fields. It's possible that you just need to install Capicom to attach a signature. And then the problem will be solved even easier.

However, whatever the reason, you need to solve it as quickly as possible and contact support for help, reporting the error code and the actions you performed before the error was made. And so that you do not encounter this problem in the future, you need to know exactly when its expiration date expires.

Problem number 0100

The system may display this error if you have problems with the certificate. So, when entering Business Online, a check is carried out, and then its authenticity is confirmed. The Sberbank server checks how valid the certificate is, how long it is valid for, and then compares the address with the address specified in the certificate.

TLS Error 0140

As was said earlier, there can be many reasons for such an error, starting with a simple failure in the system and ending with a banal “delay” in the electronic signature.

Problem number 0160

If the system receives this error, it means only one thing - that the system cannot verify the authenticity of the client certificate. That is, the PIN code has expired. In order to resume the system, you need to contact the bank to restore your PIN codes or token.

Other Possible Problems

Also, while working with the system, the following problems may arise:

• You entered your password or login incorrectly when logging in. This means that you actually entered something wrong. This problem can be solved very simply - you will simply need to reload the page, log in again and enter the data, but at the same time be as careful and attentive as possible.
• There is also a 401 error that appears when a bank client logs into the system. The main reason here is that your computer is malfunctioning. There are many options to solve this problem - for example, reinstall the browser, or simply refresh the page.
• The so-called control error. It occurs if you, while filling out some payment document, made mistakes in it. In this case, the system considers this document as irrelevant for you. In order for this problem to be resolved, you need to check all the fields that you entered, then correct those items that were filled in incorrectly, and set the document verification again.

• Alternatively, there may be an internal error on this server. Here you do not need to worry at all, but just wait until all the problems are resolved. In addition, you need to report the current situation to technical support.

If you are encountering an issue where access to a specific site is failing and a message appears in your browser, there is a reasonable explanation for this. The causes and solutions to the problem are given in this article.

SSL TLS protocol

Users of budgetary organizations, and not only budgetary ones, whose activities are directly related to finance, in interaction with financial organizations, for example, the Ministry of Finance, the Treasury, etc., conduct all their operations exclusively using the secure SSL protocol. Basically, in their work they use the Internet Explorer browser. In some cases - Mozilla Firefox.

SSL Error

The main attention when carrying out these operations, and work in general, is paid to the security system: certificates, electronic signatures. The current version of CryptoPro software is used for operation. Concerning problems with SSL and TLS protocols, If SSL error appeared, most likely there is no support for this protocol.

TLS error

TLS error in many cases it can also indicate a lack of protocol support. But... let's see what can be done in this case.

SSL and TLS protocol support

So, when you use Microsoft Internet Explorer to visit an SSL-secured website, the title bar displays Make sure ssl and tls protocols are enabled. First of all, you need to enable support for the TLS 1.0 protocol in Internet Explorer.

If you are visiting a website that runs Internet Information Services 4.0 or higher, configuring Internet Explorer to support TLS 1.0 helps secure your connection. Of course, provided that the remote web server you are trying to use supports this protocol.

To do this in the menu Service select team Internet Options.

On the tab Additionally In chapter Safety, make sure the following checkboxes are selected:

• Use SSL 2.0
• Use SSL 3.0
• Use SSL 1.0

Click the button Apply , and then OK . Restart your browser .

After enabling TLS 1.0, try visiting the website again.

System Security Policy

If they still occur errors with SSL and TLS If you still can't use SSL, the remote web server probably doesn't support TLS 1.0. In this case, you must disable the system policy that requires FIPS-compliant algorithms.

To do this, in Control panels select Administration, and then double-click Local Security Policy.

In Local Security Settings, expand Local policies, and then click the button Security Settings.

According to the policy on the right side of the window, double click System cryptography: use FIPS-compliant algorithms for encryption, hashing and signing, and then click the button Disabled.

Attention!

The change takes effect when the local security policy is reapplied. Turn it on and restart your browser.

CryptoPro TLS SSL

Update CryptoPro

One of the options to solve the problem is to update CryptoPro, as well as configure the resource. In this case, this is working with electronic payments. Go to Certification Authority. Select Electronic Marketplaces as the resource.

After starting the automatic workplace setup, all that remains is wait for the procedure to complete, then reload browser. If you need to enter or select a resource address, select the one you need. You may also need to restart your computer when setup is complete.

The Business Online system, implemented by Sberbank of the Russian Federation, is becoming increasingly popular among entrepreneurs. This is not surprising, because... it is very convenient in that it makes it possible to transfer funds in a matter of minutes without much difficulty directly from your workplace, without visiting a bank office, manage accounts and fill out payment orders. looks like with address bar (red line highlighted)

Unfortunately, as elsewhere, errors sometimes occur in the system; you need to be aware of them and be prepared to solve problems.
It is impossible to foresee absolutely everything, however, it is possible to systematize the most common mistakes, many of which can be overcome on your own.

• Error: incorrect login or password. If a similar message appears on the screen, it means that perhaps you really made a mistake when entering this data.

Solution to the problem - try reloading the page, click on “Login” and enter your login and password again, while being extremely careful, very often users enter a login or password with a space at the beginning of the word and the system sees them as incorrect.

• Error 401 often occurs for users when logging into both Business Online and the regular version of Sberbank Online.

Before filing a complaint with technical support, check your computer again; this often occurs due to problems with the user’s computer.

1. Perhaps your browser or OS version is outdated, perhaps your antivirus is blocking your login, or your program has crashed. Or maybe the problem is that you clicked on some extra button when logging in.
2. Solution to the problem - try to fix it yourself: carefully re-login without clicking unnecessary buttons, if necessary, update your browser or add the Sberbank Online website to the anti-virus exclusion list.

• A control error when creating payment orders occurs when the system checking the document actually finds inaccuracies or incorrectly filled in fields. Detected errors lead to the fact that the document being created becomes irrelevant and the system informs the user about this.

Solving the problem - double-check the document again, correct all errors, edit incorrect field values, and only if after another attempt the document fails control again, contact Sberbank Business Online technical support

• If the message “Internal Server Error” appears, do not worry, this problem did not arise on you, but on the financial institution’s server and, most likely, specialists are already looking into it.

Solution to the problem - report the error to the Sberbank support service and calmly wait for them to solve their problem themselves. Sometimes the wait lasts several hours, in especially severe cases it can last for several days.

The following errors may occur for those users whose identification is carried out using an additional parameter - a digital signature. When using the Business Online banking service, they may sometimes experience the following problems:

• TLS connection error code 0070 - most likely the user should update the firmware or their certificate.
• Solution to the problem - you can find more complete information on the Sberbank website in the “Small Business” section or by contacting technical support.
• The message “TLS connection error” with code 0140 appears on your screen. Sometimes the problem may be a program failure, sometimes it may be that the time during which your signature was considered valid has expired. In addition, check all the fields you fill out; perhaps some of them are filled in incorrectly.

Most likely, your digital signature has expired and needs to be updated; if the signature is still valid, check that the fields are filled out. Be sure to contact Sberbank technical support and report in detail about the error and your actions before it.

Never forget about the main thing - at the slightest suspicion of fraud, immediately terminate the session and urgently call Sberbank.

When working with the Sberbank Business Online service, clients often have problems logging into the system. The most common are problems with the TLS protocol. Error codes may be different, but they all have similar causes and solution algorithms. In this article we will look at error 0010, the reasons for its occurrence and solutions.

The ability to remotely manage your own funds has recently become an increasingly common practice. Clients open accounts and receive cards so that in the future they do not have to visit bank branches, but make all transactions using a computer or smartphone.

Unfortunately, technical glitches simply cannot be avoided. Therefore, if errors occur with a TLS connection, including error 0010, you do not need to panic, but try to fix the problem yourself. So, the most common causes of Sberbank TLS protocol errors include:

• Technical failure in the system;
• Problems from the client's side;
• Other problems.

Most often, error 0010 is associated with an electronic digital signature problem. It is a means of identifying a user certificate and is used to certify various documents online. In most cases, your electronic signature expires, which is why error 0010 occurs. Now we will look at ways to fix this.

Solution

As written earlier, error 0010 most often occurs when there is a failure with certificate authentication. Each time you log into Sberbank Business Online, the system verifies the electronic signature of the certificate for correctness. First, the system determines the validity period of the certificate, and then your current IP address is compared with the address specified in the TLS protocol. If these addresses match, the system will automatically log you in. There are several ways to solve error 0010. The most effective of them include:

1. Regenerate the certificate yourself in Sberbank Business Online. You can renew the certificate online, however, you still have to visit a Sberbank branch. Initially, you need to log in to the system and then perform a number of actions:

• On the main page, go to the “Services” section, then click on the item “Cryptoinformation exchange” - “Requests for certificate regeneration”;
• Click on the item “Add a new certificate;
• Specify the crypto profile, or use an automatically generated electronic signature by Sberbank;
• Fill in all the required fields (full name, position, organization, etc.);

• Next, your application will be sent to the bank for consideration;
• If certificate replacement is possible, you will receive three copies of the key and three copies of the encryption key.
• Next, you need to print these documents and sign the owner of the organization;
• Provide certified copies to the nearest Sberbank branch;
• The bank will confirm the new electronic signature.

1. Call 8-800-555-6464 to seek help from technical support consultants or contact the bank office.

Bottom line

We hope this material helped you solve the problem with error 0010 of the Sberbank TLS protocol. If you have any questions, you can ask them in the comments.